Our customer service team will be happy to assist you. Please contact them via the contact form and they will ask you a few questions to best resolve this issue. Please note that our team strives to respond to all questions within 24 hours, Monday to Friday, excluding holidays. During peak periods, such as Black Friday, responses may take up to 48 hours.

Orders returned to France may take up to 14 business days to be received. Once received, refunds take 5 to 10 business days to be reflected in your account.

Orders placed on Céliane are processed and shipped very quickly. We will do our best to modify an existing order if you send a message to our customer service team, but we do not guarantee that your order will be canceled or modified.

Our UK and international shipping times are listed on our Delivery Information page. Once your order has been shipped, you will receive an email with information on how to track your order. If you have not received this email, we recommend checking your spam or promotional folder.

To track your order, please use the following link:

Track my order

All our shipping rates are on our Shipping Information page.

Céliane products are formulated for all hair types, including fine or thinning hair, curly hair, and afro hair textures.

We are pleased to confirm that our products are suitable and have been tested on people wearing hair extensions. We recommend that you consult your care instructions as the method is just as important as the products used.

We can confirm that Chāmpo is suitable for both men and women.

You can learn all about our products on their individual product pages. If you have any further questions, our customer service team will be happy to help. Please note that our team strives to respond to all questions within 24 to 48 hours, Monday through Friday, excluding public holidays.

We're sorry to hear that! Over 99% of our orders arrive safely, but if you have a problem with your order, our customer service team will be happy to resolve it for you. Simply send them a message via the contact form and include the email address used to place your Céliane order. Please note that our team strives to respond to all questions within 24 to 48 hours, Monday to Friday, excluding public holidays.

We're sorry to hear that! Our customer service team will be happy to explore this matter with you. Simply send them a message via the contact form and include the email address used to place your Céliane order. Please note that our team strives to respond to all questions within 24 to 48 hours, Monday through Friday, excluding public holidays.

We automatically send an order confirmation to the email address provided after your order has been placed. Sometimes our emails get filtered into spam or promotional folders, so we recommend checking them. If you still can't find it, you can send a message to our customer service team via the contact form. Please note that our team strives to respond to all questions within 24 to 48 hours, Monday to Friday, excluding holidays.